[Lvlug] Can you believe this
vailima at icontech.com
Wed Aug 24 13:12:31 EDT 2005
Does this supplier of yours have competition?
>Subject: [Lvlug] Can you believe this
> From: "Dann S. Washko" <dann at thelinuxlink.net>
> Date: Wed, 24 Aug 2005 13:01:24 -0400
> To: lvlug at thelinuxlink.net
>We have a Phone Master system at work which is entering it's 3rd year of
>service. The system it is connected to was replaced and I need to
>install the software, only I cannot find it. We just upped our support
>contract with them a few months ago on both the Hardware and the
>Software. So I call them up hoping I can get access to the software
>online through the support, only I cannot log in as I don't have an
>So the lady calls me back and says she can send me the software, which I
>figure is great! Only she starts talking about are replacement fee and
>generating a quote for us. I ask what the cost would be and she drops
>$250. $250 to replace software we have a support contract on! I
>querried her about this and why we have the support contract to begin
>with. She said that was for upgrades only.
>Then she mumbled something about a possible discount due to our
>circumstances to around $90. I guess she could feel my discontent over
>the phone because soon after that she said she would ship it for free.
>That's damn ridiculous, $250. Even $90 is outrageous. This is a
>stinking driver and software to upload a list to the stinking device! I
>could understand $5 or $10 to cover processing and shipping!
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