[Lvlug] Can you believe this

[vailima]

Does this supplier of yours have competition?


>
>Subject: [Lvlug] Can you believe this
>   From: "Dann S. Washko" <dann at thelinuxlink.net>
>   Date: Wed, 24 Aug 2005 13:01:24 -0400
>     To: lvlug at thelinuxlink.net
>
>We have a Phone Master system at work which is entering it's 3rd year of 
>service.  The system it is connected to was replaced and I need to 
>install the software, only I cannot find it.  We just upped our support 
>contract with them a few months ago on both the Hardware and the 
>Software.  So I call them up hoping I can get access to the software 
>online through the support, only I cannot log in as I don't have an 
>account yet.
>
>So the lady calls me back and says she can send me the software, which I 
>figure is great!  Only she starts talking about are replacement fee and 
>generating a quote for us.  I ask what the cost would be and she drops 
>$250.  $250 to replace software we have a support contract on!  I 
>querried her about this and why we have the support contract to begin 
>with.  She said that was for upgrades only.
>
>Then she mumbled something about a possible discount due to our 
>circumstances to around $90.  I guess she could feel my discontent over 
>the phone because soon after that she said she would ship it for free.
>
>That's damn ridiculous, $250.  Even $90 is outrageous.  This is a 
>stinking driver and software to upload a list to the stinking device!  I 
>could understand $5 or $10 to cover processing and shipping!
>_______________________________________________
>Lvlug mailing list
>Lvlug at thelinuxlink.net
>https://www.thelinuxlink.net/mailman/listinfo/lvlug